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FAQ’s

Frequently Asked Questions

Have questions? We’re here to help.

Privacy Policy Versions & Services Payments & Licenses Quick Books

Privacy Policy

SlabWare built the **SlabWare Fabricator app** as a Commercial app. This **SERVICE** is provided by SlabWare and is intended for use **as is**.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The **Personal Information** that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at SlabWare Fabricator unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain **personally identifiable information**. The information that we request will be retained by us and used as described in this privacy policy.

While using the App, in order to provide some features, we may collect information regarding your **current Location**. Some features might collect this information even though the App is not active, but nothing will be collected nor stored without your previous permission or agreement.

The App also does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app:

  • Google Play Services
  • Expo
  • Sentry

Log Data

Whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called **Log Data**. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

**Cookies** are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service **does not use these “cookies” explicitly**. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals to:

  • Facilitate our Service.
  • Provide the Service on our behalf.
  • Perform Service-related services.
  • Assist us in analyzing how our Service is used.
We want to inform users that these third parties have access to your Personal Information to perform the tasks assigned to them on our behalf. **However, they are obligated not to disclose or use the information for any other purpose**.

Security

We value your trust and strive to use commercially acceptable means of protecting your Personal Information. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. These external sites are **not operated by us**. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of **2020-07-31**.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].

Quick Books Integration FAQs

SlabWare can sync all your inventory, income and expense account eliminating the need for double entry; making accounting faster, easier, and reducing the risk of costly errors.

With our new QuickBooks integration system SlabWare can now sync all your inventory with your accounts receivable. We added this feature to make both your sales and inventory management routines faster and more practical.

Everything you need to sync QBO with SlabWare can be done from your backend system. Some of these features include:
  • **Import Account:** Easily import all inventory, income, and expense accounts in SlabWare.
  • **Export Inventory:** Export all your inventory from your SlabWare system to QBO.
  • **Import Customer:** Search and add customers and clients from QBO to SlabWare.
  • **Export Order:** Create groups of orders (ex. Hold or Sold) and export them from Slabware to QBO.
  • **On/Off Button:** Easily pause/unpause automatic bundle registration to QuickBooks.

Payments & Licenses FAQs

Your slabware account will up and running within **1 hour** after the payment went through.

**No contract or minimum term**. If you’re not completely satisfied we can cancel at any time.

For pricing information please contact your **SlabWare representative** or email us at **[email protected]**[cite: 386].

  • **Monthly** (1 month)
  • **Quarterly** (3 month)
  • **Semesterly** (6 month)
  • **Yearly** (12 month)

We accept the following payment methods: **Visa, Mastercard and PayPal**. The payment can be done straight from our website.

Software is protected by intellectual property laws which vary by country. Most countries impose stiff fines and penalties for copyright infringement.

**No**. Changing to a new version of SlabWare is free. We’ll simply invoice you for the cost of the new module when your billing cycle is due.

Versions & Services FAQs

SlabWare is a **cloud-based inventory management and e-commerce software package developed specifically for the stone industry**. Our goal is to increase the sales of our customers by helping them to organize and manage their inventory and make it available at a custom online store.

Once you decide to acquire your SlabWare system the next step is to choose the domain you’d like to use for your new website. This domain can be anything, for example `inventory.yourcompanyname.com`. If your company already has a website that you want to keep you can simply **link from there to the inventory section of your SlabWare website** and still use all the inventory management and sales features behind the scenes.

We’re ready to assist you and once you give us your approval we can have your website ready to go within **48 hours**.

One of the main purposes of SlabWare is to give you the ability to show your inventory **directly to your customers on your SlabWare website**. You can choose to give as much or as little information as you like with photos, prices, dimensions, quality notes and more available.

SlabWare is a unique e-commerce tool for the stone industry. By providing the online features, it’s possible to greatly increase your sales. Customers can browse inventory without calls, emails, or showroom visits, increasing site returns.

SlabWare has integrated **QR code label printing**, readable with any smartphone or tablet[cite: 424].

SlabWare is the **only online inventory management system specifically designed for the stone industry**. It offers the best in inventory management and the ability to display your materials to customers on your own SlabWare website. This ability to show (and sell!) materials **24/7** is a key element of SlabWare’s vision.

This version is designed for businesses selling in quantities from **bundles to full containers**. The software focuses on the **export industry** and managing information specialized to that sector.

This version is designed for companies that **import materials and distribute them locally in slab or multi-slab quantities**. Most customers are in the US or Canada, but the software is adapted for any country.

This version was designed specifically for **fabricators**. Tools include a **kitchen visualizer**, **online quoting**, **job tracking**, and **scheduling**.

Currently, the system is only available in **English and Portuguese**. However, the backend can work and display in **any currency** you choose, with both **metric and imperial** measurements.

  • Cloud Server
  • Domain Name / Website Address
  • Full “Front End” Customer Facing Website
  • Complete “Back End” Inventory Management System
  • Training & Maintenance
  • Mobile App for iOS and Android Phones & Tablets (**Distributor & Exporter Versions Only**)

*A resposta para esta pergunta no código fonte original (cite: 450) é idêntica à de idiomas (cite: 450). Para fornecer uma resposta lógica, seria necessário mais contexto, mas mantendo a informação da fonte (cite: 450):*
Currently our system is only available in English and Portugese but the backend can work in and can display in any currency you choose and with both metric and imperial measurements.

While we’re happy to let you use any version you prefer, we want to ensure you understand the differences.

The **Distributor version** is designed to sell **whole slabs** and allows customers to log in, view slabs/prices, and buy immediately. The backend suits this model.

The **Fabricator version** focuses on maximizing profits, with built-in support for **remnants and less-than-slab quantities**. It allows customers to view materials but you can choose not to show prices, letting you control the information flow and maximize sales. Feedback on the Fabricator Version has been overwhelmingly positive.

**Yes**, you can switch at any time.

You can use SlabWare from **any device with an internet connection** including computers, smartphones, and tablets. You can login to your own SlabWare front-and-back-end systems from any computer using your login and password.

You **always manage your own inventory photos**. Your settings can ensure any photo uploaded on your backend is automatically displayed on your front end website, but you have control over who can see what. You never need us to make things visible or hidden for you.

**No**. SlabWare is designed for the **inventory management and sales activities** of your business. You’ll need a separate system for local financial transactions and accounts payable. Since SlabWare integrates with QuickBooks for Accounts Receivable (AR), they recommend also using them for your Accounts Payable (AP) needs.

The distributor and exporter versions have features to improve customer relationships. Our **CRM (Customer Relationship Management) modules** can:
  • Send personalized emails with special offers.
  • Track customer logins and monitor website traffic.
  • Allow customer order tracking and document creation.
Invoices, packing lists, and requests for payment can all be sent direct from SlabWare.

SlabWare can automatically generate most reports you’ll need. Examples include:
  • Slab activities and status updates (held, sold, consigned).
  • Groupings based on any criteria you choose.
  • **Distributor version also generates:** customer lists, order lists, pending/past due payments, and open invoices.

SlabWare is entirely **cloud-based** and features **ASP.net, C#, JQuery, Ajax**, and other components.

All of the SlabWare versions have **free trials available**. Simply go to the **Product Trials page on slabware.com**, select the version, sign up, and your login information will be emailed to you.

Since Slabware is **cloud-based** it requires an **internet connection to operate**.

*A pergunta no cabeçalho do código fonte (cite: 505, 506) é "Can I use SlabWare from any device?", mas o corpo (cite: 507) é "Yes, you can login...". A pergunta seguinte no bloco é "Can I switch to other versions..." (cite: 508) com o corpo de outra pergunta (cite: 509). Estou reusando o texto do código fonte para a pergunta que ele estava associado de forma incoerente:*
Can we use our own logos and colors on our SlabWare website or do we need to work from your template?
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